Exchange or Return of Non-Defective Items

Exchange or return requests must be made within 2 days of receiving your order.

Wherever possible, Adventure World will offer an exchange for an eligible item. A refund may be considered where an exchange is not available or where another remedy is appropriate.

Items submitted for exchange or return must:

• Be unused and in their original condition
• Be returned in the original packaging
• Have all original tags and labels attached

Items that have been used, washed, altered, damaged after receipt, or are not in their original packaging may not be accepted for exchange or return.

Return Delivery

Customers are responsible for the cost of returning items to Adventure World for an exchange or return.

Any delivery charges incurred for returning the item are non-refundable.

Personalised Items

Personalised or customised items cannot be exchanged or returned, as they have been produced specifically according to the customer’s order.

Defective, Damaged or Incorrect Items

If you receive an item that is defective, damaged, incorrect, or if the quantity received differs from your order, please contact Adventure World as soon as possible with your order details and relevant photos where applicable.

We will review the issue and provide the appropriate remedy in accordance with applicable consumer protection requirements.

Before Returning an Item

Please contact Adventure World before returning any item so that we can confirm the return or exchange arrangements.

Items returned without prior arrangement may take longer to process.